Support
Write to contact@bitfuzed.com and a real person will answer, usually within two working days. Tell us your phone model and what you were doing; a screenshot helps.
Moving to a new phone
Your game lives on our server. On the new phone, open the game and choose Continue with Google, Continue with Apple, or I have a username, the way your game signs in. If you played as a guest, sign in first from You → Settings → Your account on the old phone, or the game can’t be found again.
The desk
Buy a laptop in the game (Life tab). Then open your desk in any browser at climb-from-zero.bitfuzed-787.workers.dev and sign in the same way as on your phone. If the laptop is ever sold or lost, the desk closes until you own one again.
Climb Pro
- Bought it but it isn’t on? Open You → Settings → Climb Pro and tap Restore Purchases, signed in to the same App Store or Google Play account you bought with.
- On another phone or the desk: sign in to the same game there. Pro belongs to the game, so it comes with it.
- Cancel: in your store account. On iPhone or iPad, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions.
- Refunds are handled by Apple or Google Play under their policies.
Trade alerts and reminders
Turn each kind on or off in You → Settings → Reminders. If alerts don’t arrive, check that notifications are allowed for the game in your phone’s settings, then use Send a test alert.
Prices look stuck
Live prices need a connection. If the chart stops updating, switch the timeframe or leave the Trade tab and come back. Your orders, stops and targets keep working on our server even while the app is closed.
Delete your account
See how to delete your account.
Contact
Bitfuzed (PVT) LTD · contact@bitfuzed.com